VIP Account Manager

Support&VIP

Description

PAPAYA is one of the world’s fastest-growing mobile game companies, providing entertainment for millions of users across multiple apps. The company is headquartered in the heart of Tel Aviv.

We’re looking for a highly-qualified, self-motivated individual, with knowledge and passion for games to join our Customer Experience Department.

Your primary focus will be on increasing players life-time value by proactive outbound communication, all to ensure an engaging and rewarding experience for our players in our biggest VIP community.

Responsibilities


  • Monitor and report on goals and KPI.
  • Encourage, support, engage & retain our players.
  • Build and manage relationships with our VIP customers.
  • Create exclusive content, promotions & activities for our players – in order to generate value for our players and expand their worth & experience within our games.
  • Will understand the product, features, monetization & economy of the game.



Requirements


  • 2+ years of experience in Community Manager/Sales/VIP Management - Must.
  • Native or Mother tongue level in English - Must.
  • Proven analytical competencies and data-oriented - Must.
  • Target / Sales Driven.
  • Experience in building social content.
  • Campaign Management and optimization.
  • High-level understanding / interest in social gaming / online marketing field.
  • Experience within the online gaming/skill based industry.