VIP Community & Operations Specialist

Customer Experience


Papaya is a global mobile games startup based in TLV, expanding to Warsaw. Papaya has one of the fastest growth rates in the market and millions of players worldwide. Our team is building a unique, innovative tournament platform used by numerous popular games.

We are seeking a highly motivated and organized individual to join our team as a VIP Content & Operations Manager. This role will manage external users’ channel content, oversee data, manage our 2-tier users’ group, document team procedures, and liaise between VIPs and our internal teams.


  • User Journey Management - Develop and execute content strategies, & oversee all external user content across various platforms (including email, Facebook, in-game, and more…).
  • Data Handling - Export relevant data inaccessible to standard users and provide insights to Account Managers.
  • Management of the 2-tier Group - Day-to-day management of the Facebook group for VIP users - Foster a positive and engaging community environment within the group.
  • Team's Documentation - Document team procedures, best practices, and tips. Ensure that all documentation is up-to-date and easily accessible to team members.
  • Team's Representative - Act as a representative for the VIP team in the company’s task meetings. Communicate VIP users' updates, feedback, and insights to internal teams to improve gaming experiences.


  • Proven 2 years experience in community management, content creation, or operations within the gaming/real-money industry - Must. 
  • Experience with social media management platforms and analytics tools.
  • Detail-oriented with strong organizational and time management skills.
  • Strong analytical skills with the ability to interpret data and generate actionable insights.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with VIP users and internal teams.
  • Passion for gaming and a deep understanding of gamer culture and preferences.